1. Cancelling the game
When your booking contains 1-2 games:
- Games that are cancelled up to 3 days prior to the reserved time are paid back in full. Cancellations are made by e-mail.
- When cancelled later, up to 24 hours prior to the reserved time, we will keep the reservation fee and refund the rest.
- Cancellations done on the day of your booking are not refunded at all.
When your booking contains 3 games or more:
- Cancellations must be made 7 days prior to the event. If the cancellation is made later, we charge the minimum price for each game (90 €). Cancellations are accepted by e-mail only.
2. Cancelling players
- Game paid with an online booking discount: the player fee for individual players absent from the game will not be refunded.
- Game paid with a deposit fee: player fees are paid on-site based on the actual number of players, and changes in the number of players do not need to be reported in advance.
- Game paid by invoice: the invoice will be sent after the game, based on the actual number of players, provided that the number of players is communicated via email no later than the game day. For cancellation of entire games, see the previous section.
3. Changing the date of your booking is free
Change of plan? If your booking contains 1-2 games, you have the right to change the date and time of your game without costs. Choose a more suitable time from the booking calendar and contact us on contact[at]escaperoom.fi to change your reservation. At the very latest, the request must be made 24 hours before your game. Please email the change request as soon as possible and mention the new date and time in your mail. If you don’t yet know the new date and time, please send us the information within a fortnight, to prevent your game(s) from being annulled. You can change your reservation twice. If you need to move the game more than twice, we have to charge you for the cost of your game master, who is already booked to serve you (40 €).
Please note that to prevent us from messing up your times and dates, we don’t make changes by phone.
When your booking contains 3 games or more:
You can change the date and time of your games up to 3 days (72 hours) before the event is due. To change the date, please send us an e-mail where you state the new date/time to which you wish to move your games. For changes done closer to the event, we charge the reservation price for each game. You are allowed to change the date twice.
4. Special offer vouchers and gift cards
The terms and conditions can vary in connection to special offers. The terms for each voucher are presented when you buy one.
Please note that all vouchers have an expiration date. If your voucher has expired, you can use 50 % of its value during the following 6 months. Please contact our customer service.
5. Arriving on time
Your game will start on the allotted time. Please arrive 10 minutes before, so that you have time to prepare yourselves for the game. If you arrive late, we may have to reduce your game time.
6. Deliberate damage
If the players deliberately or by using too much force damage the room, the equipment in the room or the props of the game, they are liable to compensate for the damage. The game master may stop the game, if the players are not following the given instructions.
7. Playing while intoxicated
The game master may cancel or stop a game if the players show signs of heavy intoxication, thus exposing a risk to the room, to other people or themselves.
8. The player’s responsibility
Escape Room Helsinki can not be held responsible, if a player through deliberate or careless behavior hurts themselves in the game.
9. Age limit
Age limit recommendations are given for each game. In every team, at least one player must be 16 years or older.
10. Privacy Policy
11. City Escape players
The game contains valuable equipment and at the end of the game, it must be returned to us in the same condition as when received. For broken or lost equipment, we have the right to ask for compensation. Before the game, you can ask your game master for a detailed list of possible costs.