1. Cancelling the game

Games that are cancelled more than 7 days prior to the reserved time are paid back in full, save a handling fee of 5 €. Games that are cancelled more than 3 days prior to the reserved time are paid back 50 %. Cancellations made less than 3 days prior to the reserved game cannot be reimbursed. The customer is free to sell the game time onward to a third party or change the date, according to the conditions listed below.

2. Changing the date of the reserved game:

Change of plan? You have the right to change the date and time of your game. Choose a more suitable time from the booking calendar and contact us on booking-escaperoom.fi to change your reservation.  Please email the change request as soon as possible and mention the new date and time in your mail.  At the  very latest, the request must be made 24 hours before your game. You have the right to change your reservation twice.

3. Arriving on time:

Your game will start on the allotted time. Please arrive 10 minutes before, so that you have time to prepare yourselves for the game. If you arrive late, we may have to reduce your playing time.

4. Deliberate damage:

If the players deliberately or with too much force damage the room, the equipment in the room or the props of the game, they are liable to compensate for the repair of the damage. The game master has a right to stop the game, if the players are not following the given instructions.

5. Playing while intoxicated:

The game master has a right to cancel or stop a game, if the players are under intoxicating substances and thus a risk to the room, other people or themselves.

6. Responsibility for one’s game:

Escape Room Helsinki can not be held responsible if a player through deliberate or careless behavior hurts themselves in the game.

Your e-mail will not be used for marketing without your explicit permission and never given to a third party. We may use it for collecting feedback.

7. City Escape players

The game contains valuable equipment and at the end of the game, it must be returned to us in the same condition as when received. For broken or lost equipment, we have the right to ask for compensation. Before the game, you can ask your game master for a detailed list of possible costs.