1. Cancelling the game

Games that are cancelled more than 7 days prior to the reserved time are paid back in full, save a handling fee of 5 €. Games that are cancelled more than 3 days prior to the reserved time are paid back 50 %. Cancellations made less than 3 days prior to the reserved game cannot be reimbursed. The customer is free to sell the game time onward to a third party or change the date, according to the conditions listed below.

2. Changing the date of the reserved game:

You have the right to change the date and time of your game. Choose a more suitable time from the booking calendar and contact us on booking-escaperoom.fi to change your reservation. The change request must be emailed before 10 am on the day of your game. Please mention the new date and time in your mail.  You have the right to change your reservation twice.

3. Arriving on time:

The starting time of your game is exact. Please arrive 10 minutes before the game starts, so that you have time to prepare yourselves for the game. If you arrive late, we may have to reduce your playing time.

4. Deliberate damage:

If the players deliberately or with too much force damage the room, the equipment in the room or the props of the game, they are liable to compensate for the repair of the damage. The game master has a right to stop the game, if the players are not following the given instructions.

5. Playing while intoxicated:

The game master has a right to cancel or stop a game, if the players are under intoxicating substances and thus a risk to the room, other people or themselves.

6. Responsibility for one’s game:

Escape Room Helsinki can not be held responsible if a player through deliberate or careless behavior hurts themselves in the game.

If you are more than 5 minutes late from Fabianinkatu or more than 20 from other locations, we will have to shorten your came time or in some cases cancel your game.

Your e-mail will not be used for marketing without your explicit permission and never given to a third party. We may use it for collecting feedback.

7. City Escape players

The game contains valuable equipment and at the end of the game, it must be returned to us in the same condition as when received. For broken or lost equipment, we have the right to ask for compensation. Before the game, you can ask your game master for a detailed list of possible costs.